methods of payment
products that are not available have to be manufactured on order in italy, and can be purchased by payment for the products on order; an initial 50% order deposit payment by bank transfer. our bank details will be supplied on request. we will require the final payment by bank transfer when production has been completed, and the products have been packaged for shipment by courier. no products will be shipped until full payment on the order is made.
cancellations and returns
cancellations after order, or returns of items that have no damage or defect are subject to a 15%-30% restocking fee - in the form of a purchase credit, depending on the manufacturer, plus inbound and outbound shipping charges. this is due to the fact that the bathroom products are manufactured on order, and cancelled orders have to be stocked and stored on arrival back at the factories. we will offer a credit payment for the requested refund claim. we will offer refunds or part refunds after order if the goods arrive damaged or defective. refunds in the form of a purchase credit will be made within 30 days of a written cancellation request.